Support

At S3 we believe it is vitally important to be your trusted single point of contact for all things infrastructure support related.

We value giving our customers the peace of mind that you’re dealing with a support team that know your environment and will work with you to resolve any service-effecting incident or problem.

S3’s One Stop Support™ service is designed to be as straightforward as possible, providing you with support when you need it most. We believe that flexibility is key to maintaining a relationship with our customers, which is why we have experts on hand to complete site visits, in the unlikely event we cannot resolve your problem remotely.

With a team packed full of experienced consultants we are confident we can resolve most incidents, if however, on the rare occasion we need to involve a third party vendor, we will manage this behind-the-scenes for you, saving you the time of managing multiple vendors yourself.

service management and support principles are part of our DNA

ITIL lies at the core of everything we do at S3. For over 10 years we have been utilising the key elements of this framework, Incident and Problem Management. Our senior management team have over 20 years experience in delivering IT support to organisations across the globe, meaning that service management and support principles are part of our DNA, enabling you to get the best possible service.

S3 offer support to a variety of different organisations, including major investment banks, retail companies and schools and colleges.