The Bristol Schools MSS is a natural extension of think S3’s services, providing a framework to enable access to dedicated, high value support and consultancy services.
With over 10 years experience working with Bristol Schools and Colleges, we have the knowledge and awareness to make a real difference to your organisation.
Current MSS Framework Members
Current MSS members include the following Schools in Bristol:
Ashton Park School, Redland Green School, St. Bernadette’s Catholic Secondary School, Colston’s School, St Mary Redcliffe and Temple and the Venturers Trust.
Why Use The Framework?
- Dedicated Support Line
- Annual Service Report
- Open to Bristol Schools and Trusts
- Aligned to Existing Services
- Enterprise Programme Methodology
- ITIL Based Severity & Escalation Process
- Single Point of Contact
- Support Contract Renewal Management
- Business & Technical Account Management
- 14 Years of think S3 Experience
Standard Support Package
- Unlimited incident, annual business day (08:00-17:30) infrastructure level support for the following components:
- Server hardware
- Storage hardware/software including storage networking
- Virtualisation hypervisor
- Virtual desktop
- Backup software and associated hardware
- Cloud infrastructure, backup and DR as a service
- O365
- Due diligence audit and documentation of platform
- For new subscribers – year one only
- Annual Optimisation Assessment (OA) for entire platform including detailed remedial action report
- 2 professional services days per annum
Additional Services Include
- Proactive monitoring
- Quarterly restore testing
- Server
- File
- Application object
- Annual full DR testing
- Weekly environment checks & report
- Traffic light RAG report emailed to key team members
- Daily environment checks & report
- Traffic light RAG report emailed to key team members
- Additional pre-paid consultancy days
- Network (LAN & Wi-Fi) and firewall support
- 24x7x365 support
