think S3 have always been a trusted partner to our clients. From the very inception of the business 14 years ago until today, providing high levels of support and customer service has been at the core of our company DNA.
For many customers a managed support service is a natural extension of the S3 offering, providing a framework to enable organisations to access dedicated high value support and consultancy services whenever and wherever they need it.
Why Use S3 MSS
- Dedicated Support Line
- Qualified Engineers
- 3rd & 4th Level Support
- Existing Services Alignment
- Enterprise Programme Methodology
- ITIL Based Severity & Escalation Process
- Single Point of Contact
- Support Contract Renewal Management
- Business & Technical Account Management
Standard Support Package
- Due Diligence Audit (Year 1)
- Incident Support for
- Cloud Platforms
- Server Hardware
- Storage Hardware
- Storage Software
- Virtual Desktops
- Virtualisation Hypervisor
- Backup and Disaster Recovery
- Monday-Friday 8am-6pm Support Line
Additional Services Include
- Proactive Monitoring
- 24x7x365 Support
- Quarterly Restore Test & Validation
- Annual DR Testing
- Scheduled Environment Checks
- Infrastructure Consultancy Days
- Security Penetration Testing
- Annual Optimisation Assessment
- Remedial Action Report
- Entire Supported Platform Review
