The Cambridge MSS is a natural extension of think S3’s services to the University and provides a framework to enable colleges and departments access dedicated, high value, support and consultancy services.
think S3 have been a trusted partner of Cambridge University since 2009 in the provision of key data centre services to 17 colleges and departments.
Current MSS Framework Members
Current MSS members include the following University of Cambridge institutions.
Queens College, Faculty of Education, Fitzwilliam College, Emmanuel College, Corpus Christi College, Sidney Sussex College, Murray Edwards College, Pembroke College.
Why Use The Framework
- Dedicated Support Line
- Annual Service Report
- Open to All Colleges and Departments
- Aligned to Existing Services
- Enterprise Programme Methodolgy
- ITIL Based Severity & Escalation Process
- Single Point of Contact
- Support Contract Renewal Management
- Business & Technical Account Management
- 14 Years of think S3 Experience
Standard Support Package
- Due Diligence Audit (Year 1)
- Unlimited Incident Support on
- Server Hardware
- Storage Hardware
- Cloud Services
- Storage Software
- Virtual Desktops
- Virtualisation Hypervisor
- Backup and Disaster Recovery
- Annual Optimisation Assessment
- Entire Supported Platform Review
- Remedial Action Report
Additional Services Include
- Proactive Monitoring
- 24x7x365 Support
- Network & Firewall Support
- Quarterly Restore Test & Validation
- Annual DR Testing
- Scheduled Environment Checks
- Infrastructure Consultancy Days
- Security Penetration Testing
